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Industry Capability

GMT has significant experience in providing the full range of recruitment and consulting functions to support numerous industry sectors, with four examples listed below:

 

Health

GMT has been working in the Health sector for five years and has developed significant skills, knowledge and experience in providing recruitment and consulting support. Much of this work has been conducted in the Queensland Department of Health (QH), the largest legislative Health entity in the Southern Hemisphere operating one of the top 10 largest IT Departments in Australia. QH provides IT services to over 270 Health facilities spread throughout Queensland and operates the largest ATM based Wide Area Network (WAN) in the country. It has governance over 21,000 workstations, 1000 servers, numerous database instances and over 20 large data centres. The budget for Corporate Infrastructure was in excess of $80m including over $40m in Capital Infrastructure programs and $25m in data and telecommunications spend.

Some of the consulting assignments conducted include:

  • Project Direct in excess of $40 million in IT Infrastructure Projects.
  • Project Direct the IT Security projects and provide advice and guidance for all projects that contained IT Security requirements. Specific Security Projects run by people from GMT Consulting Group included:
    • Delivering a $2 million dollar corporate Remote Access capability that allows individuals to securely access confidential information and services from anywhere in the world. This project took 12 months.
    • Delivering a Single Sign-on capability for multiple (in excess of 40 corporate and 100s of localised) applications. This replaces the current regime of individuals having between 10 and 20 sets of user credentials. This project has been ongoing for 2 years and is currently being rolled out across the State at a cost >$6m.
    • Implementing a Meta Directory across a very large geographically dispersed organisation with multiple silos of individually managed information. The Meta Directory will map all of these bodies of information to deliver a consolidated view of employees and customers alike. It will allow for excellence in provisioning and customer service. This is ongoing at a cost of approx. $1m.
    • Implemented a Public Key Infrastructure (PKI) capability based on the Health Insurance Commission (HIC) PKI. The first operational use was to allow Pharmacies to securely transmit their Dangerous drugs of Dependence data into the Department. This project took 12 months at a cost of approx. $1.5m.
  • Establish and manage the IT Security office within the Department.
  • Establish the IT Security Architecture and oversee its implementation.
  • Establish the Risk Methodology and oversee its implementation.
  • Development, gain approval for and publish IT Security Standards for the Department.

Mining

GMT has been working in the mining industry for over three years, primarily within BHP Billiton. GMT is currently the preferred consulting house to BHP Billiton Mitsubishi Alliance (BMA) a joint venture company between BHPBilliton and Mitsubishi Investments that has a capitalised value in excess of $6 billion and an annual profit of approx. $1 billion. BMA is the world largest producer of coking coal, providing over 36% of the world's capacity. Information Technology (IT) service provision is outsouced to CSC with IT Management, service demand, analysis, planning and project management maintained within BMA IT.

To provide an example of GMT's capabilities, the following tasks were conducted over a twelve month period:

  • Developed the IT strategic and business plans.
  • Restructured the IT Department.
  • Project Manager for the redevelopment of the 1st Priority safety system.
  • Change Manager for the $3.5 million knowledge management implementation.
  • Developed numerous business cases for the following capabilities:
    • The $17m Coal Area Network at a minimum capability of 100Mbps (The highest bandwidth regional network in the world).
    • Restructure of the IT organisation.
    • Re-develop the WAN
    • Insource business functions
  • Facilitated and planned for Infrastructure and business system integration.
  • Provided trainers and technical resources for the Knowledge Management roll out.
  • Developed the BMA Enterprise Architecture.

Utilities

GMT has significant State Government utility experience, with the following indicative of the consulting support provided to two electricity providers, Ergon Energy and Energex.

Ergon

Ergon Energy's network is the largest and most diverse electricity network in Australia, supplying electricity to 97 per cent of Queensland or 1.7 million square kilometres. Its infrastructure comprises more than 135,000 kilometres of electricity network, 800,000 power poles and 70,000 substations. Ergon Energy employs over 3500 staff throughout Queensland. GMT has provided the following consulting resources to Ergon:


  • Project Manager - Ergon / Energex collocation.
  • Project Manager - Switching and Access Diary.
  • Change Manager - Safety Essentials Project.
  • Business Analyst - Safety Essentials Project.
  • Change Director - SCADA.
  • Business Analyst - Work Allocation & Productivity.
  • IT Officer - Public Lighting.
  • Project Manager - Network Operations.
  • Process Analyst - SCADA Project.
  • Project Manager - EDRMS Project.

ENERGEX

Introduction
ENERGEX is a leading Australian provider of electricity and gas related products and services. ENERGEX's key strength lies in its brand awareness in the southeast corner of Queensland, but it continues to diversify its business as opportunities arise in the face of increasing market contestability and change in the Australian utilities marketplace. Currently it has some 1.1 million residential and business customers in Australia and New Zealand. GMT has continued to develop a strong relationship with ENERGEX with consultants having been employed in a variety of roles since early 2002. Whilst our initial involvement was in a single project, GMT has since been involved in projects that have major strategic importance to the organisation. The following gives an insight into the ongoing partnership that has developed between ENERGEX and GMT.

Purchase to Pay (P2P) Project
This project was aimed at improving productivity within ENERGEX's business services area by streamlining the accounts payable process and releasing staff to undertake other duties. This was in line with a key ENERGEX strategic direction to drive down the cost-curve. GMT provided the project manager responsible for delivering this project and ran the project from concept and definition to pilot implementation.

IT Rationalisation Project (M1)
M1 went live in July 2003 and saw the deployment of Mincom's Ellipse system as the works and asset management platform within ENERGEX. GMT provided change management support to the finance department to ensure that the transition to the new system caused minimal disruption at a particularly busy time as ENERGEX transitioned into a new financial year. This support was supplemented in the latter stages with a second consultant who provided a detailed review of the security profiles of finance staff that needed to access the system. Particular emphasis during this engagement was given to the development of effective communications channels to reduce the level of misinformation being passed around the organization.

Trouble Call Management Process Review
The process for managing customer loss of supply and emergency calls within ENERGEX was recognised as one of the five most problematic processes in the organisation. GMT was engaged to provide a consultant to look at the people, processes and technology involved with a view to recommending where productivity improvements could be made. This involved a detailed review of the project from end to end from the receipt of a call in the contact centre to fault rectification and incident closure. Recommendations that have since been implemented include changes to the contact centre structure and centralisation of work dispatch after hours, with further improvements being considered.

Tradeable Elements Program Review
The Tradeable Elements Program is one of the key strategic initiatives within ENERGEX and is sponsored directly by the CEO. The program had been running for over 12 months and there was a requirement to complete an independent review of projects to ascertain their current status and to make recommendations on next steps. GMT was engaged to carry out this review. Some 20 projects were subject to analysis with the bulk of them being closed as a result of the review. The final report presented to ENERGEX also made comment on issues related to the application or lack of project management discipline within this program. The product of this review was presented to the ENERGEX Executive Group by the Program Director and accepted without change.

Substation Automation Control System (SACS) Build Review
This review was triggered by ENERGEX's concerns over the business impacts of the perceived current inability of the SACS Project workgroup to deliver to their program of work. A GMT consultant was commissioned to complete this review, particularly with a view to clearly documenting the current state situation and making recommendations for improvement in the short, medium and long term. Again there was a requirement to carry out this review from the perspective of people, process and technology. This initial review has now been developed into a more formal project requirement to be carried out in the next phase of the Tradeable Elements Program.

Strategic Project Management Framework Development
ENERGEX is currently undertaking a number of strategic change initiatives aimed to deliver improved productivity and increased EBIT. Whilst these initiatives have been classified as projects they have been mark by the inconsistent application of project-related disciplines. A GMT consultant was engaged to create a suitable project management framework for the organization. This framework needed to reflect that fact that it would be used by senior staff employed to manage projects on a part-time basis and project goals and work methods would be difficult to define. A framework was developed that aimed to make use of existing ENERGEX procedures and standards where possible. It was also a requirement to ensure the development of project plans in parallel with business cases developed as part of the corporate planning process.


Banking and Finance

GMT has significant experience working in the banking and finance sector. To demonstrate this experience the following consulting work has been conducted over an 18 month period with a single banking client:

  • Established the Risk Methodology and oversaw its implementation.
  • Developed, gained approval and published five IT Security Standards.
  • Conducted Threat and Risk assessments on e-Commerce projects, initiatives, Infrastructure and Applications as required.
  • Provided all IT Security modeling, threat and risk assessments for e-Commerce initiatives and projects, including the internet banking implementations and internet loans application.
  • Applied Risk Management principles and techniques to the design and development of the bank's IT Disaster Recovery Plan (DRP) Quality System including a high level IT DRP Standard, high level DRP Tests Procedure, DRP Pre-Test Procedure and Checklist, DRP Test Procedure and Checklist, high level IT Projects Procedure, high level Systems Management Procedure (covering Change Management and Problem Management), and amendments to the existing IT Project Statement of Work Policy, Statement of Work Template and Project Manager's Checklist.
  • Developed the Threat and Risk Assessment methodology used by the IT Risk Management branch of the bank. The methodology was mandated for use during the development of IT Security Policies, the conduct of Threat and Risk Assessments, the conduct of on-going IT Risk Management and the development of IT Security Standards, Guidelines and Procedures. The methodology was used to develop the bank's ongoing Electronic Commerce Security Policy for use during the design and development of the Internet Banking Projects.


 

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